Refund and Returns Policy
You can find below our refunds and return policies which may vary based on the type of product purchased (i.e. live stocks, plants, supplies, equipments, etc...).
Refund and Returns Policy
To be eligible for a return or refund, the following conditions must be met:
- Not exceeding two days since the time of purchase.
- Item must be unused and should remain in the same condition when received in the original packaging.
- Livestock and perishable goods such as food and plants are not included for refund.
- Wasn’t purchased on sale or discounted price.
Note: Buyers will be notified with a ‘refund approval status’ once the item has been evaluated by Discus.ae. If approved, the refund will then be processed and payment will be credited to buyer's account/credit card or original method of payment within a certain amount of days.
Please contact your bank or the credit card company to inquire about any late settlements as it may take a few working days for credit. If a refund is still not received yet, please contact us directly at email@example.com to further discuss and take necessary action.
Refunds with Tabby Split-Payment
If an order was paid using Tabby and a return has been accepted, the order becomes eligible for a partial or full refund. After a return has been confirmed, caustomers will be able to see the refunded amount back in the original card used for purchase which takes between 14-21 working days depending on the customer’s bank. The refund will be automatically reflected on the customer’s Tabby account and any due payment related to it cancelled. For more on Tabby's refund policies, please contact us during office hours or email firstname.lastname@example.org to receive direct assistance.
Exchanges are only applicable for/when:
- Newly delivered items with an existing defect reported within 2 days after purchase.
- Electronic equipment with a valid warranty and only non-working parts can be replaced following a test and brand's policy.
- Entire product is no longer working and still covered by warranty, it will be exchanged with a new product.
Proof (picture) of the defective product should be sent via email to email@example.com or sent to (+97158 967 2054) for review. The Defective product, original package and proof of purchase invoice from Discus.ae should be handed over before the exchange.
Note: Items that are broken or misused by the customer are not eligible for an exchange nor returned or replaced. If an exchange has been approved but the replacement is not available in stock, we may offer an alternative item covering the same value.
We reserve the right to refuse items which appear to have been used or altered or in condition which does not meet our accepted standard.
Exchange & Return Shipping/Delivery
To return your product, you can mail your product to: P.O. Box 30908 Abu Dhabi UAE or contact our customer service for an arrangement. The buyer will be responsible for paying the delivery costs for the return. Delivery costs are non-refundable. In case of a refund, the cost of return delivery will be deducted from the refund. Depending on where you live, the time that it may take for the exchanged product to be delivered may vary.
Cancellation by Discus.ae
Under some conditions an order may not be possible to fulfill due to unforeseen circumstances and can be subject to cancellation. We reserve the right to cancel or refuse any order for any reason, such as quality control after item inspection, sudden product unavailability, errors in pricing or product information, or due to payment processing issues.
Our Discus.ae team shall contact you if all or part of your order was cancelled or if additional details are required to process your order. If an order was cancelled after your credit card has been charged, the paid amount will be reversed back automatically.
Cancellation by Customer
Orders can be cancelled at any point except when the order has already been dispatched from the store. If a payment was made online, a refund can be issued back to the same card/account number used for purchase.
Orders which have already been processed or dispatched can not be cancelled. The customer agrees not to dispute the decision made by Discus.ae and accept Discus.ae's decisions to accept or reject a cancellation request.
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► For any inquiries or concerns, please use our contact page to reach us.