Shipping & Pick-Up Policy
You can find below our delivery and pick-up policies which may vary based on the type of product purchased (i.e. live stocks, plants, supplies, equipments, etc...).
All orders are delivered using the Discus.ae vehicles which are equipped to transport live fish, frozen goods, plants, glass content, and care products safely under temperature controlled conditions.
All purchases are subject to product availability and will arrive following our delivery schedule. In case items are unavailable, a representative will contact the enlisted phone number or send an email to the address on file to notify.
All our live stocks are thoroughly tested and quarantined before packing and guaranteed to arrive free of tapeworms or diseases. Any death or illness of live animals after being added to an aquarium cannot be replaced or refunded. If such problems are encountered then it is connected to aquarium conditions or non-compatible tank mates (e.g. mixing with fish or plants from other sources). Fish acclimation to a new aquarium is the sole responsibility of the buyer and not the Discus.ae delivery team.
We provide daily deliveries covering every city in the UAE as per our delivery schedule, which is listed below:
|Abu Dhabi||City and areas within 30 Km radius||1 to 5 Working Days||10 AED - FREE for orders over 100 AED (exc. VAT)|
|Dubai||City and areas within 30 Km radius||1 to 5 Working Days||10 AED - FREE for orders over 100 AED (exc. VAT)|
|Sharjah||City and areas within 30 Km radius||1 to 5 Working Days||10 AED - FREE for orders over 100 AED (exc. VAT)|
|Al Ain||City and areas within 30 Km radius||2 to 7 Working Days||10 AED - FREE for orders over 100 AED (exc. VAT)|
|Ajman||City and areas within 30 Km radius||2 to 7 Working Days||20 AED|
|Fujairah||City and areas within 30 Km radius||2 to 7 Working Days||20 AED - Minimum order 150 AED (exc. VAT)|
|Um Al Qaiwain||City and areas within 30 Km radius||2 to 7 Working Days||20 AED - Minimum order 150 AED (exc. VAT)|
|Ras Al Khaimah||City and areas within 30 Km radius||2 to 7 Working Days||20 AED - Minimum order 100 AED (exc. VAT)|
- Deliveries to Dubai and Abu Dhabi can be fulfilled within 24-48 hours given all items are in stock.
- Due to our Policy on safe product handling, delivery may take 2-7 working days for live animals and frozen products.
- Delivery to Distant areas (Out of city and over 30 km radius) requires to be inquired by contacting our customer service before ordering and a delivery fee is charged based on distance. Minimum order to remote areas is 300 AED (exc. VAT).
Free Delivery is available within Dubai, Sharjah, and Abu Dhabi city for orders with value of 100 AED or more (excluding VAT). Only addresses within 30 km radius of the city center qualify to receive this offer, locations outside our coverage areas will require an added delivery fee which will be adjusted after notifying the customer.
Orders to other Emirates or under 100 AED (excluding VAT) will receive a standard delivery charge based on location. Check our Delivery Schedule for more details.
Once your order is placed, we will send you an email notification or phone call confirming that items are available and ready for pickup at the Shop location. Pick-Up orders require a minimum of one working day to arrange.
You will have five (5) days from the time we send you an email confirming your product are ready for pickup. If the order is not collected during the aforementioned time period we will automatically cancel your order.
If you wish to designate another person to pick-up your order, they must bring: A forwarded copy of your proof of purchase with your written consent, including the full name of the designated person matching government-issued ID.
► For any inquiries or concerns, please use our contact page to reach us.