COVID-19 Policy

 

During the COVID-19 pandemic, Discus.ae continues to be operational by delivering orders directly to our customers for their convenience. All of our home deliveries will remain available within the permitted hours as instructed by the UAE government.

 

Customer Satisfaction

Since the outbreak of COVID-19, demand for popular items has seen a significant increase and our company puts great effort to meet our customers' expectation to the best of our ability.

Certain supplies, products, and livestock may remain out of stock for longer periods of time due to limitations faced by our suppliers during the current restrictions. Despite this, Discus.ae assures our customers efficient alternatives of all necessary supplies to be available with direct deliveries at all times.

Discus.ae also takes pride in keeping our rates at their lowest to further assure loyal customers of the continuity of our services without change.

 

Staff Care

We care for our staff just as much as we do for the satisfaction of our customers, the process of handing over the goods is something that we require to be safer for everyone involved. 

Residents who live in buildings with elevators will be required to collect their orders at the ground level upon arrival to avoid our team from using the lift where social distancing is difficult.

Discus.ae takes social distancing and hygienic sanitizing very seriously, therefore we give the right to our team members not to proceed with fulfilling an order if the location does not provide enough space and safety to protect both parties.

 

Fulfillment

We have increased our delivery channels to further accommodate the flow of orders to our customers' doorsteps. In line with this, and with the ever-increasing cooperation from our customers, the fulfilling process of orders becomes easier.

  

► For any inquiries or concerns, please use our contact page to reach us.